Metrontario Group of Companies Privacy Policy (as of November 3, 2003)
This privacy policy explains our privacy practices. In this privacy policy, "Metrontario Group" , "we" and "our" refer to all corporations and other entities that are considered part of The Metrontario Group of companies unless otherwise indicated. Our privacy policy may be amended from time to time, so we encourage you to periodically check our web site for the current version.
1. Our Commitment to Your Privacy.
We are committed to protecting the privacy of our customers and contacts. For that reason, we have taken, and will continue to take, measures that protect the privacy of personal information collected, used and disclosed by us.
This privacy policy provides you with details regarding:
Why we collect personal information
What we do with that personal information
The steps we take to safeguard the personal information we hold
How you can access your personal information that we hold
Who you should contact if you have questions or concerns about our privacy related policies or practices
2. What is Personal Information?
As used in our privacy policy, the term "personal information" means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.
3. When does The Metrontario Group collect personal information?
We occasionally collect personal information from applicant tenants, purchasers and guarantors. We collect such personal information at the time the individual applies for tenancy or desires to make a purchase from us or enter into a transaction requiring delivery of a guarantee to us. Personal information we may collect for such purposes includes, but is not limited to, name, residential phone number, residential address and certain financial information. We only collect such personal information as is strictly necessary for the purposes outlined in Section 4.
4. How does The Metrontario Group use personal information?
As part of our business operations, we collect and use certain personal information strictly for the following purposes:
in order to respond to requests for information that we receive via our website or otherwise
in order to perform credit evaluations with respect to applicant tenants, purchasers and guarantors
in order to collect on debts owed by an individual to The Metrontario Group
5. When does The Metrontario Group share personal information?
The Metrontario Group does not share personal information with any third parties. However, we may disclose personal information if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so to protect the rights, property or personal safety of The Metrontario Group, its employees or other members of the public. Except as set out above, we will not sell, rent, share or disclose your personal information we hold to third parties without your express consent.
6. How long does The Metrontario Group hold personal information?
Personal information is retained only for so long as is reasonably necessary for the purposes set out above. When no longer required, we will destroy, erase or de-personalize the personal information in our possession.
7. Accuracy
We will use every reasonable effort to ensure that the personal information collected by us is accurate, complete and up to date. In order to assist us in that regard, we urge you to provide us with updates regarding such information and to inform us of any errors affecting your personal information that we hold.
8. Security Measures
We will continue to keep in place security measures in an effort to protect personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. We employ physical and administrative safeguards to appropriately protect personal information. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.
We periodically update our policies regarding information security measures in an effort to protect the personal information held by us in the most effective manner possible.
9. How do I access my personal information held by The Metrontario Group?
You are entitled to access your personal information in our possession by contacting our Chief Privacy Officer at the following co-ordinates: Chief Privacy Officer, The Metrontario Group, Suite 510, 1 Yorkdale Road, Toronto, Ontario, M6A 3A1, Telephone Number: (416) 785-6000, Facsimile: (416) 785-7000, E-mail: privacy_info@metrontario.com. We will attempt to respond to your request for information as soon as practicable, but in any event, within 30 days, unless, for reasons beyond our reasonable control, a longer response time is necessary, in which case you will be advised accordingly. While our response will generally be provided at no cost, you will be informed in advance of any charges that apply in connection with the information request.
10. How do I make a suggestion or complaint regarding The Metrontario Group's Privacy Policy?
If you are not completely satisfied with our privacy policy or wish to submit comments or concerns regarding our privacy policy, we invite you to contact our Chief Privacy Officer at the following co-ordinates: Chief Privacy Officer, The Metrontario Group, Suite 510, 1 Yorkdale Road, Toronto, Ontario, M6A 3A1, Telephone Number: (416) 785 6000, Facsimile: (416) 785 7000, E-mail: privacy_info@metrontario.com. We will endeavour to reply as quickly as possible and to inform you of the actions, if any, that have been or will be taken in order to address your complaint or concern or implement your suggestions. If for any reason you are not satisfied with the results of our investigation of and responses to your complaint, you may file a complaint with the Office of the Federal Privacy Commissioner, 112 Kent Street, Ottawa, Ontario, K1A 1H3, Telephone: 1 800 282 1376.
